ExperienceOur approach is built on firm foundations of extensive experience and a proven track record of delivery
Our consultants have a range of industry experiences including banking and financial services, insurance, defence, utilities, medico-legal and public sector.
Conducted customer health-checks and independent reviews, providing expertise in business engagement, gaining senior stakeholder buy-in, and effective and innovative communication strategies.
Led an end to end review of Medical and Dental clinical negligence claims process, implementing a new operating model covering organisation structure, processes and technology, delivering net cost savings worth £25m over three years.
Process Architecture capability project:
Designed and implemented a company-wide process hierarchy and framework, with bespoke process modelling methodology and standards based on BPMN, and multi-level process training suite delivered to over 200 staff.
Process modelling project:
Modelled the end to end ‘Design to Manufacture’ process by analysing and translating over 300 pages of existing documentation into easy to read process models, aligned to key regulatory requirements and supported by analysis reports. This work highlighted gaps, duplication and opportunities for greater efficiency and control.
Business Change project:
Led the process design and business change activity for a multi-million pound programme delivering a new Membership proposition with supporting IT platform for 65,000 colleagues and 5.1 million members.
Our Recent Clients Include
Government Owned Contractor Operated (GOCO) organisation which plays a crucial role in national defence, and are a centre of scientific and technological excellence, with some of the most advanced research, design and production facilities in the world.
One of the world’s leading providers of enterprise architecture software and consultancy services, with a customer base spanning over 40 countries. Their solutions are used by more than 75,000 people worldwide, and they carry out more than 200 consulting projects each year. They are recognized internationally by industry analysts like Gartner and Forrester.
MPS Medical Protection
The world’s leading protection organisation for medical, dental and healthcare professionals. It protects and supports the professional interests of more than 300,000 members around the world.
One of the world’s largest consumer co-operatives, owned by millions of members. The UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. The UK’s number 1 funeral services provider, a major general insurer and a growing legal services business.
TNT is one of the world’s largest express delivery companies. On a daily basis, TNT Express delivers close to one million consignments ranging from documents and parcels to palletised freight. The company offers road and air delivery services in Europe, the Middle East and Africa, Asia-Pacific and the Americas.
Awards and Acknowledgements
Winner of North of England Excellence – Specialist Award for Innovation 2011
Keynote speaker at IQPC Business Excellence Exchange
Keynote speaker at Forrester EA Conference
Winner of British Quality Foundation – Excellence in Process Improvement Award 2011
Finalist of Lloyds Bank National Business Awards 2015 – Market Gravity Innovation Award